Despite its vague cancellation process, be2 is very popular.It offers its members a huge user database and a very well structured and easy to use website with lots of special features.
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Don’t wait for the other person to make the first move, put the time in and message people. Many be2 complaints come from members who have had trouble with payment, billing or the cancellation process.
Please contact customer service directly if you have a complaint related to the be2 Premium Membership, so we can look into your case in detail.
However, it is pursuing rigorous marketing strategies.
After having registered at be2 you immediately start receiving numerous emails informing you of who’s interested in you. Although it says “Cathy is interested in you”, said Cathy probably doesn’t know anything about you but has just chosen similar search criteria.
Ideally you will have at least two photographs on your profile.
Your main shot as a ‘head and shoulders’ picture and the others as full pictures of you. When customers on be2 complain about the suitability of their matches we advise them to change their ‘my search’ settings: Here you can change desired criteria like height, age or location.
Complaints also come from members who are not happy with their matches and customers who are not getting replies to the messages they send. Some members at be2 complain about the quality of photos on the site.
We encourage everyone to upload good pictures, but members can also encourage others to add a better picture to their profile.
Nearly 50 dedicated customer care specialists work to ensure all messages from customers are dealt with promptly and effectively.
Members of the team are encouraged to highlight ‘repeat issues’ that customers complain to be2 about on a regular basis and act as customer champions, raising these issues with other teams and seeking a satisfactory resolution. Often they are seeking help with registration or the online questionnaire.